Shipping and Delivery Policies
At Kalkona, each piece is prepared with the same care and respect with which it was created. We want the arrival of our Forest Spirit in your home to be a seamless and transparent experience.
1. Shipping Times
- 📦 Products in Stock: Once your purchase is confirmed, the packaging and delivery process to the shipping company takes place within 24 to 48 business hours.
- ⏳ Availability: If the selected product is not in immediate stock (due to its handmade nature), we will contact you to inform you of the creation and delivery times.
3. Wholesale Orders
For Kalkona, larger partnerships require special coordination that respects the time required for handcrafted work:
- They are not subject to standard shipping times.
- Production, timing, and costs are coordinated individually via WhatsApp or email to ensure quality for large volumes.
4. Delivery Commitment
Remember that you are acquiring a unique piece. The time we dedicate to packaging ensures that the wood and fabric arrive in perfect condition from the south to your home. It is the customer's responsibility to enter correct information. Should you encounter any issues during transit, we will be available to assist you in contacting the shipping company.
Questions about your shipment or special requests?
📱 WhatsApp Support✉️ kalkona.espiritudebosque@gmail.com